Handmade flower crochet bucket hat

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

Q: Do your hats offer UPF protection?

A: Absolutely! We take sun protection seriously, which is why our lifeguard hats with under-the-brim liner are designed with your health and safety in mind. These specific hats have been rigorously tested and awarded the highest UPF rating of 50+, according to the American Association of Textile Chemists and Colorists (AATCC) standard 183-2014. This means that our lifeguard hats with under-the-brim fabric offer exceptional UV protection, blocking out over 98% of UV-A rays and 99.6% of UV-B rays, ensuring you can enjoy your time outdoors with peace of mind.

For our other hat varieties, rest assured that they are crafted to provide sun protection. We are in the process of obtaining formal certification to give you precise UPF ratings. Our commitment to quality and safety remains paramount, and we're dedicated to keeping you covered—literally and figuratively.

Stay tuned for updates on our ongoing certification process, and feel confident stepping out under the sun with our top-rated lifeguard hats. Protecting your skin has never looked so stylish.

Understanding the Uniqueness of Straw Hats
At Hat Galaxy, we believe that every straw hat we produce is unique. Carefully crafted by skilled artisans, each straw hat embodies the essence of the person who made it, and no two hats are exactly alike. Below, we outline what to expect from natural variations and how to identify defects that require further action.

Common Anomalies - Mother Nature's Mark
Our straw hats are made from natural materials that have their own unique characteristics. These characteristics should not be considered defects, but rather part of the charm and personality of the hat:

Small holes in the weave: This is a natural result of the hand weaving process.
Minimal Broken Straws: Occasionally, individual straws may break; these can be easily trimmed without affecting the quality of the hat.
Color Variation: Given the natural origin of our material, some variation in straw color is expected.
Minor Stitch Deviation: Minor deviations in stitching are a sign of a handmade product.
Adjustable Brim Shape: The brim can be easily adjusted to find the fit and style that best suits you.
Identifying Defects Irregularities
While we strive for perfection, occasionally a hat may not meet our strict quality standards. The following signs indicate that a hat may be defective:

Large holes in the weave: Large holes may cause the hat to break during the warranty period.

Bent patches or trims: Trims or trims that are noticeably asymmetrical.

Missing elements: If your hat is supposed to come with a specific element that is missing.

Excessive broken straw: More than just minor breaks that affect the integrity of the hat.

Resolution steps
If you believe that your straw hat is defective based on the guidelines above, we will help you correct the situation. Please follow the steps below:

Contact us: Contact support@hatgalaxy.com. Please include a clear picture of the problem and your order number for reference.

Warranty reference: Please refer to Hat Galaxy.'s warranty policy for returns and exchanges for warranty coverage and conditions.

Wait for instructions: Our dedicated support team will assess your situation and provide instructions for next steps, including possible replacement options covered by our warranty policy.
We value your satisfaction and are committed to ensuring that your experience with Hat Galaxy. is unparalleled. If you have any questions or concerns not covered in this FAQ, please feel free to contact us for further assistance.

We're sorry to have sent you the wrong hat, and we hope to get you the correct hat right away! Please email support@hatgalaxy.com with your order number and a picture of the hat you received. We'll respond to any questions you may have and get you the correct hat.

Hat Care & Handling Guide

Welcome to our comprehensive care and handling guide, designed to help you maintain the beauty and durability of your hat. By following these simple tips, you can ensure that your hat remains in perfect condition for years to come.

General Care

To preserve the quality and shape of your hat, we recommend adhering to the following general care instructions:

1. Dryness is Key: Always keep your hat dry. Avoid exposure to rain or moisture, as this can compromise the material and shape of your hat.
2. Proper Storage: Store your hat in a cool, dry place away from direct sunlight. Continuous exposure to sunlight can fade the color and weaken the material.
3. Handle With Care: Be gentle with your hat. Avoid crushing, folding, or bending it, as this can cause irreversible damage.
4. Storage Solutions: When not in use, store your hat on a flat surface or in a hat box to offer extra protection and maintain its shape.
5. Travel Tips: Unless specifically noted as packable, avoid placing hats in a suitcase. If necessary, support the hat's shape by packing lightweight items inside the crown and surround it with soft items to maintain its form.

Cleaning Instructions

Follow these cleaning recommendations to ensure your hat looks its best:

1. Spot Clean Only: Use a clean, damp cloth to gently wipe off dust and small dirty spots. For more stubborn spots, a white artist eraser can be employed to carefully remove dirt. Avoid colored erasers, as they might transfer color onto the hat.
2. Lint Removal: Utilize a lint roller or double-sided tape to effortlessly remove dirt particles and lint from your hat, ensuring a clean appearance.

Brim Reshaping

Select hats may require brim reshaping. Here’s how to gently bring it back to life:

1. Flatten the Brim: Attempt to flatten the brim by placing heavy items on it while laying on a flat surface. This method is gentle and effective for slight adjustments.
2. Ironing & Steaming Precautions:

·         Use Steam or Iron Safely: Avoid placing the iron or steam directly on your hat. Instead, apply them without direct contact for safe use.

·         Protective Layer: Place an old towel of neutral color between the hat and the steam source to prevent direct contact.

·         Steaming Technique: Gently steam the underside of the brim, flip the hat, and lightly steam the top. Afterwards, place the hat on a clean, flat surface. Use your hands to shape the brim to your desired form. If flattening, press down firmly and allow it to dry flat.